If you’re experiencing difficulties submitting a claim, it could be because some information is missing or incorrect in your application. Please double-check that all required fields are completed accurately. Pay attention to any error messages, as they can help identify specific issues. If the problem still exists, it may be a technical glitch—try refreshing the page or clearing your browser’s cache to resolve it.

To complete your registration, go to “Change Profile” and fill out the form, then click “Save.” If your profile is already up to date, your registration may still be pending approval from EGIA. Please allow up to one business day for approval. You’ll receive an email notification once your registration is approved.

Usually, a decision will be made within 2 business days. Once your claim has been reviewed and processed, you’ll receive an email notification. You can monitor the status of all your claims here. If you haven’t received an update within the anticipated timeframe, please contact our distributor support team for further assistance. You can reach us via email at distributorprograms@egia.org or by phone at 888-523-2140.

Auer Steel will credit the contractor the full amount of the approved application.

If your AHRI number isn’t working, it could be due to a typo, or it may not be listed as an eligible AHRI number in the Focus on Energy Program. Please verify that the number is entered correctly. You can also check the eligibility status of your equipment on the QPL under Contractor Resources. If you need additional assistance, don’t hesitate to contact our support team. You can reach the Distributor Programs Support Team by email at distributorprograms@egia.org or by phone at 888-523-2140.

For assistance, you can contact our Distributor Programs Support Team via email at distributorprograms@egia.org or call us at 888-523-2140.